Refund policy

Return & Refund Policy – Arsh Studio

At Arsh Studio, customer satisfaction is our priority. If you are not fully satisfied with your purchase, please review our return and refund policy below.

Eligibility for Returns

You may request a return or exchange if:

  • The item received is damaged, defective, or incorrect

  • The product is unused, unworn, and in original condition

  • The return request is made within 3 days of delivery

Items that are used, washed, or not in original packaging will not be eligible for return.

Non-Returnable Items

The following items cannot be returned:

  • Used or worn products

  • Sale or discounted items (unless defective)

  • Items damaged due to customer misuse

Return Process

To initiate a return:

  1. Contact us within 3 days of receiving your order.

  2. Share your order number and clear pictures of the issue.

  3. Our team will review and guide you with the return instructions.

Refund Policy

  • Refunds are only issued if the item is out of stock or cannot be replaced.

  • Approved refunds will be processed within 5–7 business days via bank transfer or the original payment method (where applicable).

  • Shipping charges are non-refundable unless the error is from our side.

Exchange Policy

  • Exchanges are allowed for damaged, defective, or wrong items only.

  • Customers must send the product back in original condition.

  • Replacement will be dispatched after receiving and inspecting the returned item.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • We recommend using a traceable courier service for returns.

Contact Information

For returns or refund requests, please contact:

📞 0310 5333907
📧 Aquilafins@gmail.com
📍 Al Shifa Tower, Beside Al Shifa Eye Trust Hospital, Rawalpindi